Operations Manager (Non-Complex)

Walmart • Roanoke, VA

84d • $65,000 - $80,000

About The Position

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Requirements

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

• Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved.
• Reviews and evaluates P&L (Profit & Loss) statements.
• Assists the management team in controlling expenses to ensure they are indexed to sales.
• Develops and implements plans to correct any deficiencies in financial performance.
• Participates in analyzing economic trends and community needs for budget forecasting.
• Ensures compliance with company policies and procedures by holding hourly associates accountable.
• Analyzes and interprets reports.
• Implements and monitors asset protection and safety controls.
• Maintains quality assurance standards.
• Oversees safety and operational reviews.
• Develops and implements action plans to correct deficiencies.
• Provides direction and guidance on executing company programs and strategic initiatives.
• Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates.
• Assigns duties, evaluates performance and provides recognition.
• Sets clear expectations and communicates expectations consistently and effectively.
• Ensures diversity awareness and provides feedback to ensure business goals are achieved.
• Models and demonstrates exceptional customer service standards to store associates.
• Manages and supports customer service initiatives.
• Ensures customer needs, complaints, and issues are successfully resolved.
• Develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high quality customer experience.
• Initiates, directs, and participates in community outreach programs.
• Encourages and supports associates and managers in serving as good members of the community.
• Establishes and maintains relationships with key individuals or groups in the community.
• Represents the company to various external organizations.
• Champions company-sponsored programs, events, and sustainability efforts.

Benefits

• Competitive pay and performance-based bonus awards.
• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: Associate degree