Operations Manager, Multifamily

Southwest Equity Partners, Inc.•Solana Beach, CA

9d•Onsite

About The Position

To assist the Operations Department in the day-to-day management of operational aspects of Southwest Equity Partners' multifamily & mixed-use residential portfolio. The Operations Manager is responsible for assisting with marketing, staff recruiting, property onboarding, training, Appfolio integrations and various projects as assigned.

Requirements

Effective communication and customer service skills
Work involves highly confidential and sensitive information; sound judgement and discretion is imperative
Strong interpersonal skills and the ability to work under time constraints
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
High school diploma, Bachelor’s degree preferred
5+ years of any type of operations management experience; multifamily experience a plus.
Excellent oral and written communication skills
Experience in supervisory role and managing staff
Experience in writing and maintaining budgets
Proficient in Appfolio property management software or other similar property management software
General office, bookkeeping and sales skills
Computer literate, including Microsoft Office Suite
Must be detail oriented and able to focus with frequent interruptions
Maintains confidence and protects operations of business by keep information confidential
Ability to operate in an open work area with moderate everyday noise
Ability to work from multiple locations
Ability to perform other duties as required
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
This position is full-time and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events is also required.
Monday – Friday 8:30am to 5:30pm
In-Person and On-Location (Travel Required within San Diego Region 30% of the time)
In Person Location: Solana Beach, California (subject to change)
Nights/Weekends/Overtime as required and directed by supervisor.

Nice To Haves

multifamily experience a plus.

Responsibilities

Customer service - Providing superior customer service and communication to our team members and potential & current clients to enhance satisfaction and increase our revenue, reputation and profitability.
Marketing - Driving revenues with a thorough understanding and analysis of competition and development of creative marketing programs
Manage partnerships with 3rd-party vendors for marketing and development.
Assist in the development of creative collateral for properties (photos, website, marketing descriptions, etc).
Assist with training and new policy rollouts, including the creation of SOP’s and training guides.
Assist with new property intake & onboarding of residents into Appfolio.
Become a Key Player in the continuous adoption of Appfolio throughout the company.
Assist in recruitment of employees, including preparation of onboarding documents.
Compile property inspections and reports as directed by supervisor
Maintain and create resident files, resident letters, etc.
Perform market survey studies
Maintain positive relations with all community vendors.
Coordinate special projects as requested by supervisor(s).
Perform any other related duties as required or assigned.
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files