Operations Manager-Major Accounts

Penske • Reading, PA

4d

About The Position

The Operations Manager – Major Accounts will enable and support General Managers, National Account Managers, and Executive Account Managers to resolve complex issues related to finance, maintenance, and/or operations.

The Operations Manager – Major Accounts will collaborate with corporate account leaders on a broad range of topics and needs across their customer portfolios. This role will partner with leaders and teams across the organization to address unique and complex customer needs that require face-to-face interaction with the customer as a Penske subject matter expert (SME) across one or various Penske and/or customer locations.

The Operations Managers – Major Accounts will complete project-based work across Penske’s corporate account portfolio on short- to mid-term projects to address root cause issues, find systematic solutions that leverage Penske systems, and develops recommendations to quickly implement sustainment plans lead by existing corporate account support teams.

This role is not required to be based in Green Hills but frequent travel to Green Hills to collaborate with department leaders across the company is required.

Responsibilities

• Work with senior management on strategic accounts to drive proactive customer service initiatives to foster growth and retention of key customers.
• Use data to identify and predict fleet issues & trends while also developing processes to execute by other supporting teams.
• Collaborate with district locations to implement issue resolution, mitigation, and follow through efforts with follow up to customers.
• Identify where processes should be executed within one of the corporate functions.
• Develop partnerships and collaborate with multiple functional field & corporate departments to drive solutions to improve or maintain levels of customer service and favorable outcomes for customers.
• Partner with General Managers, National Account Managers, and Executive Account Managers to conduct and facilitate business/partnership reviews, coming prepared to speak to operational efficiencies implemented and areas of opportunity.
• Other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed