Operations Manager/License Holder

The Blue Collar Recruiter•Fuquay-Varina, NC

8h•$75,000 - $100,000•Onsite

About The Position

We are a startup residential HVAC company , backed by a national brand, focused on quality workmanship, exceptional customer experience, and building scalable, disciplined operations from day one. We are seeking a Hands-On Technical Operations Manager who can lead from the field today- and grow into full operational ownership as the business scales. This is an opportunity for an experienced residential HVAC professional who wants real leadership, real influence, and real upside. Role Overview This is a working manager role with a clear growth trajectory. In the near term, you will: Perform residential HVAC installs and service work Lead technicians in the field Oversee daily operations and execution Help build systems, processes, and company culture As the company grows, your role will intentionally shift from hands-on fieldwork into operational leadership, with a clearly defined path into a General Manager - type role responsible for day-to-day operations. Why This Role Is Different You won’t be “just another tech” — your voice helps shape the business You’ll help define install standards, quality expectations, pricing discipline, and team culture Clear progression: Hands-On Leader → Operations Manager → General Manager Backed by a national brand without corporate red tape Ownership that listens: daily communication, real trust, real accountability You grow with the company - your upside isn’t capped

Requirements

Must hold a valid North Carolina HVAC contractor license
5+ years of residential HVAC install and service experience
Comfortable leading installs and complex service calls
Strong leadership and communication skills
Willing and able to be hands-on while managing operations
Organized, accountable, and coachable
Comfortable working in a startup / build-from-the-ground-up environment

Nice To Haves

Lead tech or supervisory experience
Experience with ServiceTitan
Strong interest in long-term leadership and ownership

Responsibilities

Perform residential HVAC installs and service work
Lead technicians in the field
Oversee daily operations and execution
Help build systems, processes, and company culture
Lead complex installs and service calls
Act as technical lead and mentor for technicians
Ensure quality control and adherence to company standards
Reduce callbacks, rework, and warranty issues
Manage day-to-day operations (technicians, dispatch, CSRs)
Balance field responsibilities with operational leadership
Track, own, and improve key KPIs
Support dispatch, scheduling, and daily job flow
Help document SOPs, install standards, and checklists
Communicate daily with ownership on field performance and operations
Participate in hiring, onboarding, and training as the team grows
Build a culture of accountability, pride in workmanship, and continuous improvement