Operations Manager, Leadership & Development

USTA National Headquarters • Purchase, NY

7d • $82,000 - $100,000 • Hybrid

About The Position

The Learning & Development Operation Manager serves as the technical superuser and operational backbone for the Learning and Development function across the entire USTA ecosystem, including National Staff, the 17 Sectional Associations, and Volunteers. This role is critical in driving P&C's goal of Operational Support + Efficiency by owning the integrity, functionality, and delivery of all learning technologies and data. The Manager ensures the L&D team can successfully execute large-scale strategic initiatives.

Requirements

• Proven expertise as a Learning Management System (LMS) administrator (or "superuser"), preferably within a large, federated organizational structure (e.g., National/Section model).
• Strong technical proficiency in digital tools, data reporting, and survey/evaluation platforms.
• Demonstrated ability to implement automation and streamline processes to improveadministrative efficiency.
• Excellent organizational and communication skills are necessary to support a diverse audience that includes National staff, 17 Sections, and Volunteers.
• Minimum 3-5 years of experience in learning and development, training administration, or related HR/People operations role.
• Experience managing enterprise-level learning technology platforms (Cornerstone, Workday Learning, SAP SuccessFactors, or similar).

Responsibilities

• Platform Ownership & Integrity: Serve as the primary technical administrator and "super user" for the Learning Management System (LMS) (e.g., Cornerstone) and related learning tools.
• Digital Learning Hub: Design, implement, and maintain the new Digital Learning Hub to serve as the centralized repository for all L&D content, ensuring reliable access and high user adoption by maintaining a minimum 99.5% monthly uptime rate.
• Technical Support: Serve as the Tier 2 technical support lead for L&D systems, troubleshooting issues, and resolving 85% of support tickets within a 4-hour window.
• Process Automation: Lead initiatives to boost P&C's Operational Support + Efficiency by automating key administrative functions. This includes digitizing the Impact conference evaluation process to achieve a documented 30% reduction in post-conference administrative time.
• Data and Reporting: Design, automate, and validate P&C operational reports (e.g., policy compliance, training completion tracking), ensuring data accuracy is 100% for critical initiatives.
• Section Ingestion Support: Design and deploy the mandatory LMS training curriculum for all staff in the first five ingested Sections as part of the P&C Shared Services Rollout. The goal is to achieve a 100% completion rate for this mandatory curriculum among staff in the ingested Sections.
• AI Fluency Technical Lead: Manage the technical tracking within the LMS for the organization-wide AI Fluency program, including automated staff enrollment, metric tracking, and dashboard generation for efficiency reporting.
• Event Support: Serve as the technical and administrative lead for major learning events, including managing content collection, digital evaluation design, and providing on-site technical support for the annual Impact conference.

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed