Operations Manager, Janitorial Services

GCA Services Group • Lake Charles, LA

120d • $55,000

About The Position

The Operations Manager, Janitorial Services is responsible for overseeing the daily operations of janitorial services across assigned facilities. This role ensures service quality, compliance with safety standards, and effective team management. The ideal candidate will have strong leadership skills, operational expertise, and a commitment to delivering high standards of cleanliness and customer satisfaction.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 3-5 years of experience in janitorial or facility operations management.
• Proven leadership and team management experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and scheduling software.

Responsibilities

• Manage and coordinate janitorial services across multiple client sites.
• Ensure compliance with company policies, safety regulations, and client expectations.
• Conduct regular site inspections to maintain quality standards.
• Supervise janitorial staff, including hiring, training, scheduling, and performance management.
• Foster a positive work environment focused on teamwork, accountability, and service excellence.
• Ensure proper staffing levels and coverage for all shifts.
• Serve as the primary point of contact for client communications and service requests.
• Address and resolve client concerns promptly and professionally.
• Collaborate with clients to identify service improvements and operational efficiencies.
• Monitor labor hours, supply usage, and operational costs to ensure budget compliance.
• Prepare reports on service performance, staffing, and site conditions.
• Support contract compliance and renewal processes.
• Enforce safety protocols and ensure staff adherence to OSHA and company standards.
• Conduct safety training and maintain documentation of incidents and corrective actions.

Benefits

• 401(k) with company match after 30 days of employment.
• Comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Associate degree