Operations Manager - International Air & Ocean

FreightTAS LLC • Charlotte, NC

100d • $120,000 - $140,000

About The Position

Our client has a Global footprint within the Freight Forwarding Industry and is seeking to hire a Customs Brokerage Manager to join the growing organization. The role involves managing international sea and air freight operations with a significant focus on door-to-door services, particularly for out-of-gauge (OOG) and heavy-lift cargo. The successful candidate will be responsible for overseeing the entire shipment lifecycle, ensuring compliance with customs regulations, and leading a team of logistics personnel.

Requirements

• Minimum of 5 years of experience in international sea and air freight operations, with a significant focus on door-to-door services and a proven track record in handling OOG and heavy-lift cargo.
• Must have 3+ years of experience in a supervisory or team leadership role within the transportation industry.
• Bachelor's degree or equivalent in logistics, supply chain management, international business, or a related field.

Nice To Haves

• Proficiency in Transportation Management Systems (TMS), with strong preference for experience with CargoWise.
• Fluent English, both spoken and written; additional language skills are highly desirable.

Responsibilities

• Planning, coordinating, and executing international sea and air freight shipments, including door-to-door services, with a specialization in out-of-gauge (OOG) and heavy lift cargo.
• Managing the entire shipment lifecycle, from origin to final destination, ensuring seamless delivery of standard, OOG, and heavy lift cargo.
• Overseeing all aspects of the supply chain, including pre-carriage, main carriage, and on-carriage, with a focus on specialized handling requirements.
• Monitoring shipments, providing proactive updates to customers, and resolving any issues that arise, including those specific to OOG and heavy lift.
• Managing and processing all necessary shipping documentation (bills of lading, air waybills, customs documents, etc.), including documentation specific to OOG and heavy lift.
• Serving as the primary point of contact for customers, understanding their specific requirements, and providing tailored solutions, including specialized solutions for OOG and heavy lift.
• Building and maintaining strong relationships with customers, carriers, freight forwarders, customs brokers, specialized heavy lift and OOG carriers, and other service providers.
• Negotiating rates and service agreements with suppliers, including specialized equipment and services for OOG and heavy lift, to optimize costs and efficiency.
• Ensuring full compliance with all relevant customs regulations, import/export laws, and international trade agreements, including regulations specific to OOG and heavy lift cargo.
• Managing customs clearance processes, including the preparation and submission of required documentation, including documentation specific to OOG and heavy lift.
• Staying up-to-date with changes in regulations and implementing necessary adjustments to procedures, including those related to OOG and heavy lift.
• Accurate and timely data entry and management within the company's Transportation Management System (TMS), including data specific to OOG and heavy lift shipments.
• Generating reports, analyzing data, and providing insights to improve operational efficiency, including the efficiency of OOG and heavy lift operations.
• Handling invoicing, billing, and other financial transactions related to shipments, including those involving OOG and heavy lift.
• Planning and coordinating specialized transport solutions for OOG and heavy lift cargo, including route surveys, permits, escorts, and specialized equipment.
• Lead, supervise, mentor, and develop a team of dispatchers, logistics coordinators, or other logistics personnel.
• Set team goals and objectives, assign tasks, and monitor individual and team performance.
• Provide coaching, feedback, and performance evaluations to team members.
• Foster a positive, collaborative, and high-performing team environment.
• Manage team schedules, ensure adequate staffing levels, and address any personnel issues.

Benefits

• Salary range of $120k-$140k plus bonus.
• Excellent benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree