Operations Manager, Installation Services

Window Nation-posted about 1 year ago
Full-time • Mid Level
Boca Raton, FL
Specialty Trade Contractors
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The Operations Manager, Installation Services at Window Nation is responsible for overseeing the entire installation program of the branch. This role focuses on managing operations to ensure profitability, efficiency, and an exceptional customer experience. The Operations Manager will develop operational plans, manage daily activities, and lead a team to achieve the company's growth objectives while maintaining high standards of service.

  • Develop and manage the branch operational plan that meets the company's goals and objectives.
  • Manage the day-to-day activities required to maintain operations in a branch.
  • Assist in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency.
  • Troubleshoot process and equipment operability issues, identify root causes, and implement solutions.
  • Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability.
  • Manage branch expenditures within budget guidelines.
  • Analytically review branch data and information; provide and execute on solutions when needed.
  • Inspire excellence and embody the company's Core Values.
  • Lead, develop, and manage direct reports.
  • Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators.
  • Maintain positive customer relationships; identify, monitor, and manage customer service standards.
  • Collaborate with the regional team to identify, develop, and implement best practices and SOPs.
  • Obtain or maintain all required local, state, and federal licenses and certifications.
  • At least 7 years of service industry experience.
  • At least 4 years of progressive leadership experience.
  • At least 3 years experience in managing the financials of a branch/P&L.
  • Driving record that meets the company's insurance standards.
  • Experience with service and installation programming preferred.
  • Bachelor's Degree in Management or related field.
  • Ability to accurately measure dimensions and determine installation processes for windows and doors.
  • Knowledge of applicable building codes and construction techniques.
  • Previous work experience recruiting independent contractors.
  • High proficiency-level in Microsoft Office Suite.
  • Expertise in CRMs; Salesforce or MS Dynamics experience a plus.
  • Inclusive workplace culture that respects individual strengths and experiences.
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