Operations Manager in Training

Mike's Carwash•Louisville, KY

2d•$27•Onsite

About The Position

The Operations Manager in Training is a working manager responsible for learning all aspects of the performance and effective operation of a Mike's location in preparation for a General Manager role. Fast Track Operations Managers are expected to inspire their Team Members and management teams to execute the Mike's Purpose and deliver on our Team Member Promise, while maximizing profitability. Fast Track Operations Managers work at locations daily and report to a District Manager.

Requirements

General Manager or equivalent experience is required. This includes extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment. A degree in an applicable field may be a suitable substitution for operational experience.
Must average 40 hours per week. (Unless otherwise approved)
Must work at least five days and 40 hours each week, including every other weekend. (Unless otherwise approved)
Have the capabilities to close at least one night each week.
Have the capabilities to open at least one morning each week.
Work a full schedule the week leading up to Christmas, Including December 24th.
Ability to transfer between stores within the market.
Ability to work at all locations in their assigned region.
Ability to deal with practical problems and implement appropriate solutions.
Ability to score an 80% on our Money Handling Skills Assessment without use of a calculator.
Ability to read product manuals and reports, workplace rules and procedures; using understandable English; Speak with poise and confidence and/or effectively deal with customers.
Extensive operational experience including proven ability to lead and develop small teams, hit goals consistently, and execute day-to-day upkeep of facilities and/or equipment. A degree in an applicable field may be a suitable substitution for operational experience.

Responsibilities

Execute the Mike's Purpose, and deliver on our Team Member Promise. This includes being a “role model” for our associates' behavior and performance.
Satisfy Customers. Doing what it takes for all customers to leave satisfied. Maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages. Track and respond to various customer feedback platforms.
Develop Management Team. Completing checklists on time. Ongoing development of the entire team through active participation in one-on-one meetings, quarterly performance check-ins, performance appraisals, weekly OPEX SOCs, managers' certifications, and our discipline process.
Develop Wash Associates. Complete location orientation and training checklists as needed. Ongoing coaching and training as needed, including at least one S.O.C. completed and delivered each week. Documenting and delivering any applicable discipline for issues observed during your shift. Lead termination proceedings. Managing staffing through prompt completion of the hiring needs survey, scheduling, and timecard.
Maximize Location Profitability. Increasing profits, minimizing expenses, and making sure proper records and inventories are kept. Working with the Area Director to develop budgets and goals. Making sure all paperwork procedures and guidelines are always followed.
Ensure Operational Excellence. Ensuring OPEX checklists are completed thoroughly and in a timely fashion. Completing all items on OEE follow-ups. Maintain staffing within guidelines.
Create a Safety Conscious Culture. Training and ongoing promotion of vehicle and personal safety. Following the progressive discipline process for any safety violations. Working with location Safety Manager on Safety Meeting Refreshers, Safety Audit follow-up completion, posting OSHA 300 form annually (2/1- 4/30) and reporting all recordable injuries to the HR department using the Accident Investigation Form.
Attend Ops Meetings. Your presence at quarterly Ops meetings is crucial to keeping up to date with company information. If you are on PTO, please plan for your AM to attend the meeting in your absence and return with detailed notes for your location.
Complying with all company policies and procedures.
Completing all other duties as assigned.