Operations Manager II

Repairsmith • Carlsbad, CA

321d • $90,000

About The Position

As the Operations Manager you will shape and guide a fast-growing, dynamic Automotive Service startup. Your primary responsibilities will be to oversee AutoNation Mobile Service field operations in your territory. You will ensure that AutoNation Mobile Service's strategic vision is executed in a highly efficient, measurable, and scalable manner. You will grow and manage a high-performing service delivery team and strongly collaborate across the entire organization to achieve growth and profitability targets.

Requirements

• An undergraduate degree from an accredited college or university is preferred.
• 5+ years of experience in operations management, process design, and execution across various teams and regions.
• Experience in establishing partnership focused operating procedures.
• Industry experience in automotive, mobility, home services, or a delivery related business.
• Experience in leading operations teams across various operation sites.
• Experience overseeing and growing customer-related operations including customer service and field services.
• Strong ability to manage and motivate staff through excellent communication.
• Experience with directly interacting with customers and issue/conflict resolution.
• Knowledge on how to leverage data analytics to support change management.

Responsibilities

• Review the work forecasts and determine productivity requirements to meet the overall regional objectives.
• Optimize the market coverage in your area and service areas of the existing AutoNation Mobile Service vans.
• Run daily stand-ups with the technicians at the HUB.
• Develop and execute fleet service standard operating procedures.
• Manage, motivate and grow the technician workforce with focus on required technicians' skill level and directing towards efficiency.
• Enhance the current workshop and stocking infrastructure.
• Identify and contract a suitable operations home base to park and stock the service vans.
• Collaborate with parts and dispatch central team members to enhance pre-booking and Repair Order volume growth.
• Manage and develop a team of fleet designated managers, team leaders, service technicians, and service advisors.
• Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction.
• Specify digital product requirements supporting the efficient service execution.
• Perform field visits, coach, manage, motivate and grow the technician workforce.
• Interact daily with sales and account management to ensure all stakeholders are aligned.
• Be the point of escalation for material service-related issues and proactively recommend solutions.
• Identify improvement opportunities and initiate optimization measures along with fleet service operations.

Benefits

• Competitive compensation and 401k matching.
• Insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree