Operations Manager II

Leadership and Support•Fairfield, OH

7d•$80,000 - $100,000

About The Position

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.

Requirements

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to Learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.… Promote teamwork and assist in all areas and processes in the operation as needed / required.
Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.…
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Safety: Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.
The ability to operate a profitable department.
The ability to motivate and drive a team to meet and exceed department and company goals.
The ability to build a successful relationship with the customer.
Working knowledge of warehouse operations and WMS.

Responsibilities

Manage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals.
Impact customer satisfaction and profitability.
Ensure that Safety Policies are being followed and enforced throughout the operation
Develop and implement Corrective Actions based on historical trends on recorded incidents and damage costs.
Complete SOP monthly reviews by required due dates.
Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.
Ensure that Customer specific processes and work instructions are developed, documented and reviewed with affected employees via the SOP and are added to the established customer folder on the company “S” drive.
Complete the “Operations - New Customer Set Up” document for new and existing customers transitioning to a new region.
Ensure all information sent out of the department is accurate and any errors are tracked.
Follow the established Training Program C.G.GE.006.
Ensure that training of employees is documented.
Operations & Safety Checklists completed per the Training Program.
Job Proficiency Training Reviews of New Hires & Tenured employees are completed per the Training Program.
Ensure that your buildings and areas of responsibility are in an audit & tour ready posture.
Complete accurately and record audits by required due dates.
Follow the guidelines as outlined in the Peak Storage and Space Utilization Entries SOP.