SUMMARY: The Operations Manager II provides analytical, planning and coordination support on company initiatives. They work with the Operations Director and other team members to evaluate process and system improvements, gather and document requirements, create project plans, and work with development and creative teams to build, track, and validate requirements through completion. Exceptional communication, critical thinking, analytical and problem-solving skills are required. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain a working knowledge of business rules, processes and workflows for assigned departments. Consult with business users to solve complex problems and identify opportunities for improvement Define, manage, and document requirements for new programs, new functionality requests and production issues. Facilitate meetings with business users, software developers, and Marketing to drive requirements, define scope, benefits/risks and design details. Create mock-ups and wireframes. Create and implement project launch plans, including training various internal departments and creating support materials. Perform user acceptance testing to ensure all software performs as documented. Assist in strategic planning and operational improvements. Facilitate ongoing coordination and communication between various departments. Assist with training and onboarding of new employees Other duties as assigned