Operations Manager II

Aon Corporation • Deerfield, IL

21h • $90,000 - $105,000

About The Position

As part of an industry-leading team, you will empower results for our clients by delivering innovative and effective solutions as part of our US Commercial Risk Service Center within Aon Business Services in Bannockburn, IL. As an Associate Director, you will report directly to the Director of Aon Client Services (ACS) and manage licensed specialists.
Aon is in the business of better decisions:
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Requirements

• Proven leadership skills in a team environment.
• Must have an active P&C license.
• Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
• Strong interpersonal skills, with the ability to interact effectively at various levels.
• Proficient use of technology to meet the expectation of both internal and external clients
• Bachelors degree preferred or equivalent industry experience.

Responsibilities

• Make employment decisions, evaluate and rewards staff performance, recommend training and development opportunities.
• Manage overall employee performance and where appropriate communicate disciplinary and corrective action. Including all administrative functions such as attendance & time tracking, scheduling personal to accommodate workflow, distributing work assignments to specialists according to level of experience.
• Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training. Develop, recommend, implement, and interpret client service procedures; evaluate the ongoing effectiveness of current operations and systems.
• Review specialist performance to determine if client fulfillment is in accordance with client’s expectations and firm compliance as it relates to timeliness and accuracy of ACS deliverables.
• Ensure team is resolving inquiries associated with all aspects of ACS service delivery and providing consultative services and solutions to insured inquiries.
• Validate staff members are performing the necessary activities to initiate and deliver a renewal, process an invoice, issue auto IDs, process surplus lines, issues emergency certificates client requests related to ACS service.
• Follow-up with specialist for status on large overdue financial items from Brokers, Account Executives and/or Account Specialists and report on the status for month and quarter close.
• Ensure specialists keep the client management system of record accurate and current. Proper maintenance of documentation in electronic management system.
• Help team members and colleagues troubleshoot and resolve client issues around ACS deliverables. Provide direction and guidance to team members who are confronted with unfamiliar or complex client issues.
• Develop, interpret, and ensure the consistent application of department policies.

Benefits

• comprehensive benefits package
• agile, inclusive environment allows you to manage your wellbeing and work/life balance
• two “Global Wellbeing Days” each year
• continuous learning culture inspires and equips you to learn, share and grow
• 401(k) savings plan with employer contributions
• employee stock purchase plan
• consideration for long-term incentive awards at Aon’s discretion
• medical, dental and vision insurance
• various types of leaves of absence
• paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws
• short-term disability and optional long-term disability
• health savings account
• health care and dependent care reimbursement accounts
• employee and dependent life insurance and supplemental life and AD&D insurance
• optional personal insurance policies
• adoption assistance
• tuition assistance
• commuter benefits
• employee assistance program that includes free counseling sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level