Operations Manager II - Ophthalmology

Geisinger • Pittston, PA

17h • Onsite

About The Position

The Operations Manager II provides administrative leadership and operational accountability for assigned department(s), specifically within Ophthalmology. This role is responsible for business and market development, as well as ensuring compliance with all regulatory activities. Key functions include developing, revising, and auditing department policies and procedures, creating comprehensive business plans (including budgets, market analyses, and growth strategies), and overseeing the implementation of strategic and tactical operational plans. The manager is also accountable for the financial performance of their areas, budget achievement, and staff engagement through formal and informal interactions. Employee relations, staff skill development, patient safety education, and regulatory compliance monitoring are also critical aspects of the role. Furthermore, the position directs activities to meet patient access and efficiency goals, guides outpatient care management, and manages facility maintenance, cleanliness, security, and purchasing activities.

Requirements

• Bachelor's Degree (Required)
• Minimum of 3 years-Managerial/Supervisory (Required)
• Minimum of 3 years-Healthcare (Required)

Responsibilities

• Provides operational accountability and administrative leadership for assigned areas.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Collaborates in developing, revising, and auditing all department policies and operational procedures.
• Develops business plans (i.e. budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, information systems).
• Oversees the development and implementation of all strategic and tactical operational plans.
• Responsible for the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Handles all employee relations activities (i.e. coaching, counseling).
• Assists with related activities for physician staff.
• Assesses staff and facilitates skill development for all personnel as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents, and ensures all events are reported immediately.
• Directs department activities to meet patient access and efficiency goals.
• Guides outpatient care management activities.
• Participates on teams designed to improve care.
• Directs preventative maintenance and repair of facilities, equipment and grounds, monitors and maintains interior and exterior cleanliness and aesthetics of facilities, and implements appropriate security measures.
• Coordinates purchasing activity, including but not limited to monitoring inventory and supervising the ordering of items as needed.

Benefits

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees