Operations Manager I

Incomm Payments Uk LTD • Atlanta, GA

241d

About The Position

As a Client Operations Specialist I, you will play a crucial role in supporting clients who utilize our digital platforms for InComm Healthcare programs. Your responsibilities will include driving success through new program configurations and data setup with a special focus to quality control tasks. Problem-solving skills are critical in this position, as you'll be the first point of contact for operational issues from clients, vendors, and internal teams. By using platform tools, you'll work closely with account managers and project managers to ensure client success, increase quality, and enhance end consumer satisfaction within our healthcare platforms.

Requirements

• Minimum two years client facing communication experience required.
• Associates, BA or BS degree highly preferred.
• Proficient in Microsoft Office suite including Excel, Word, Powerpoint and Outlook.
• Experienced working with Customer Relationship Management software (Salesforce), Sharepoint and activity tracking systems desired.
• Experience working with account administration and Office systems.
• Project Management experience a plus.
• Preference given to applicants who have demonstrated experience supporting 'Software as a Service' products.
• Experience in incentives, payments, loyalty, prepaid, stored value or gift card products a plus.
• Experience providing customer service or performing quality controls in a business environment.
• Strong interest and comfortable utilizing new software technology.
• Must be a motivated self-starter.

Nice To Haves

• Project Management experience a plus.
• Experience in incentives, payments, loyalty, prepaid, stored value or gift card products a plus.

Responsibilities

• Manage and implement client or partner setups through system configurations and dashboard settings.
• Special interest in enhancing quality by performing post-configuration QA tasks, i.e. peer reviews, configuration reports review and quality audits.
• Handle and resolve client or partner requests for issue resolution related to configurations, data setup or technical situation affecting performance or customer satisfaction.
• Ability to respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Determine and record inbound requests and ensure customer issues bear proper notation within our ticket intake system.
• Ability to communicate and work effectively across various internal organizations in support of account initiatives.
• Proven ability to work independently as well as in a team environment.
• Detail oriented, methodical and organized.
• Ability to troubleshoot and diagnose issues related to current processes and technology problems that can affect our clients. Work with internal teams to recommend or execute solutions.
• Very comfortable learning new technology/product lines in a highly innovative environment.
• Proficient in Microsoft Office software with emphasis on Excel and Power Point.
• Represent InComm Healthcare in a positive, professional, and customer focused manner.

Benefits

• Employee Referral Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree