Operations Manager I

ABF Freight System•Sacramento, CA

About The Position

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Requirements

Education: Bachelor's Degree, preferred
Experience: 3 years Experience in supervising Inbound, Outbound, and City operations.
Must be available to handle terminal issues 24/7.
Computer Skills: Proficient in Microsoft Office Suite.
Additional Requirements: Must be available to handle terminal issues 24/7.

Responsibilities

Enforce operations specific company policies and procedures, and continuously apply the quality process.
Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
Work in a team setting to accomplish department goals.
Address issues involving customer relations and/or other ABF Service Centers.
Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
Ensure security, maintenance, and upkeep of terminal facility.
Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
Maintain a positive attitude in a highly intense environment.
Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff
Maintain relationships with outside vendors.
Purchase office and dock supplies for the terminal.
Make sales calls as operational support of sales team, as necessary.
Other duties and projects, as assigned.
Represent company at grievance, UCI, and WC hearings, as necessary.