Operations Manager I - Physical Security Processing

Royal Bank of Canada•Minneapolis, MN

3d•$70,000 - $130,000

About The Position

What is the opportunity? The primary purpose for this position is to supervise and provide leadership for a team supporting standardized and/or manual processes. Incumbent will hire, onboard, and train new team members. Incumbent will provide training, coaching, recognition and development for team members, fostering teamwork and planning for succession. In addition, this position supports escalated customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Incumbent must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Work is completed under minimal supervision. Incumbent will address escalated questions independently, seeking assistance from Manager or other Operations resources as appropriate. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Supervise and direct daily workflows to ensure department service levels are met. Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession. Serve as a subject matter expert for department processes supported by team. Address escalated questions independently, seeking assistance from Manager or other Operations resources as appropriate. Hire, onboard, and train new team members. Conduct operations process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.

Requirements

4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
3+ years prior securities, banking, technology and/or job specific related industry experience
Securities license 7 or 99 (or able to obtain license within 120 days)
2+ years demonstrated and sound managerial experience leading and managing a team

Nice To Haves

4-year degree from an accredited university in business, finance or related field
3+ years credit operations, project management, vendor management, analysis, and/or risk control experience

Responsibilities

Supervise and direct daily workflows to ensure department service levels are met.
Provide training, coaching, recognition and development for the team members, fostering teamwork and planning for succession.
Serve as a subject matter expert for department processes supported by team.
Address escalated questions independently, seeking assistance from Manager or other Operations resources as appropriate.
Hire, onboard, and train new team members.
Conduct operations process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices.
Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team

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