Operations Manager I - Eye Care Services Clinical Operations and Optical Services - Capitol Hill/Burien/Renton

Kaiser Permanente • Seattle, WA

224d

About The Position

The Manager - Vision Essentials (Eye Care) is responsible for overseeing operations in the Capitol Hill (Seattle), Burien, and Renton locations. This role includes managing direct reports such as ophthalmic assistants, opticians, and licensed dispensing opticians. The position requires monitoring the use and maintenance of equipment, supplies, and medications, as well as performing patient care to maintain clinical expertise. The manager will proactively monitor and provide recommendations for daily operational activities involving patient/member care management, applying structured approaches to identify root causes and implement solutions to improve operational system performance. The role also involves conducting research into best practice models, leading the implementation of patient care delivery systems, and ensuring patient/member satisfaction and quality of care. Additionally, the manager will investigate and resolve patient/family/member concerns, work with healthcare providers to achieve optimal patient care, and coordinate retail merchandising strategies and product trends.

Requirements

• Minimum two (2) years of experience in a leadership role.
• Minimum two (2) years of customer service experience.
• Bachelor's degree in business, nursing, health care, or a related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field.
• Basic Life Support certification required at hire.

Nice To Haves

• Knowledge of Compliance Management.
• Experience in Employee Training.
• Familiarity with Medical Terminology.
• Understanding of Health Care Quality Standards.
• Optometric Knowledge.
• Business Acumen.
• Change Management skills.
• Strong Written Communication.
• Conflict Resolution abilities.
• Interpersonal Skills.
• Service Focus.
• Computer Literacy.
• Member Service experience.
• Clinical Quality Expertise.
• Health Care Operations knowledge.
• Business Process Improvement skills.
• Confidentiality awareness.
• Health Care Compliance knowledge.
• Ability to Maintain Files and Records.
• Financial Analysis skills.
• Employee/Labor Relations experience.
• Onboarding experience.
• Recruitment and Hiring skills.
• Talent Management Strategy knowledge.
• Workforce Planning experience.
• Corporate Partnerships understanding.
• Stakeholder Management skills.
• Knowledge of Legal and Regulatory Requirements.
• Marketing skills.
• Presentation Skills.

Responsibilities

• Monitor the use and maintenance of equipment, supplies, and medications.
• Perform patient care as necessary to maintain clinical expertise.
• Proactively monitor and provide recommendations for daily operational activities.
• Conduct research into best practice models.
• Lead the implementation of patient care delivery systems and practice standards.
• Investigate and resolve patient/family/member concerns regarding care and services.
• Work with physicians and healthcare team members to achieve optimal patient care.
• Conduct quality assurance tasks for incoming and outgoing optical products.
• Coordinate research and implementation of retail merchandising strategies.
• Monitor resource needs in assigned clinical areas.
• Implement cash control policies and identify opportunities to decrease costs.
• Assist in the development and management of the department's budget.
• Manage and coordinate the development of retail sales strategies.
• Guide research efforts on optical competitors and local marketing.
• Train others on selling products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree