Operations Manager Hybrid Delmarva Area

Ace Handyman Services Annapolis • DE

113d • $48,000 - $52,000

About The Position

We are a small, family-owned business serving Annapolis, Maryland's Eastern Shore, Ocean City and Sussex Co. Delaware, growing steadily with a reputation for quality and customer service. We run a close-knit team where everyone’s contributions directly impact our success. We are looking for a calm, organized, and reliable Field Operations Coordinator to help oversee daily operations. This hybrid role bridges ownership and our field technicians — ensuring schedules run smoothly, jobs are completed accurately, customers are cared for, and revenue goals are consistently met. This is a great fit for someone with a background in property management, service operations, or similar roles who enjoys problem-solving, supporting a team, and keeping operations running efficiently.

Requirements

• Experience in operations, dispatch, property management, or service-related roles.
• Proficiency with field management software ServiceTitan, a must.
• Excellent communication skills with both customers and field staff.
• Calm, organized, and able to juggle multiple priorities without losing focus.
• Strong problem-solving skills with a service-first mindset.
• Able to work independently and take ownership of results.
• Must be based in the Delmarva region — occasional travel is required for field support.

Nice To Haves

• Estimating and collections experience preferred.

Responsibilities

• Coordinate and optimize technician schedules to maximize productivity.
• Support technicians in the field, ensuring they have what they need to succeed.
• Review completed jobs for accuracy, documentation, and customer satisfaction.
• Handle customer escalations with professionalism and empathy.
• Conduct follow-up calls with customers to confirm satisfaction.
• Generate and update estimates with accuracy.
• Monitor accounts receivable and follow up on outstanding balances.
• Act as the in-house expert on our field management software: Service Titan, helping streamline processes and reporting.
• Provide regular updates on key performance metrics.
• Perform other duties as assigned to support the business.

Benefits

• 401(k)
• Competitive salary
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level