Operations Manager - Housekeeping

Hyatt • New York, NY

122d • $70,000 - $73,000

About The Position

This position shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for oversight of the cleanliness and maintenance of guest rooms, public space and heart-of-house areas. Additionally, they will administer all aspects of the guest room maintenance program and provide leadership, guidance and support to the housekeeping team in the areas of guest service, training, scheduling and performance management for the overall successful day-to-day operations.

Requirements

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentation skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Responsibilities

• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Prepare and properly distribute room assignment sheets to scheduled staff and ensure assignments are completed at the end of each shift
• Effectively communicate changes of assignment sheets as they arise throughout the shift
• Assign and maintain accurate distribution records of keys and communication equipment (e.g. radio, phones, etc.)
• Assist Executive Housekeeper with regular inventories & order of supplies to ensure that par levels are consistent
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas
• Instill a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction

Benefits

• Salary range for this position is $70,000 to $73,000 depending on experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree