Operations Manager, Home Delivery

Crate and Barrel • Tracy, CA

81d

About The Position

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as an Operations Manager, Home Delivery. This role will be a key leader, overseeing all aspects of our Home Delivery performance, service levels, and associate development within the Distribution Center. You will analyze performance, manage inventory, and ensure excellent home delivery customer service by effectively leading a team and holding third-party logistics (3PL) partners accountable. This is an on-site position based out of our Tracy, CA Distribution Center. This role is a People leader position.

Requirements

• Excellent analytical and problem-solving skills with a collaborative approach to resolving service issues
• Strong interpersonal skills and effective communication, both written and verbal
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google platform
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Strong time management and organizational skills

Nice To Haves

• Associate's degree or equivalent; Bachelor's degree preferred
• 5+ years of experience in home delivery
• 3+ years of management experience in a distribution center or home delivery
• Experienced in multi-site management and P&L ownership
• Experience with warehousing software (e.g., AS400, Red Prairie/JDA) is a plus

Responsibilities

• Lead and develop Home Delivery associates to maximize performance and encourage professional growth
• Manage all delivery activity, including communication between the distribution center, cross docks, and stores
• Analyze and review performance with 3PLs, identifying opportunities and driving timely results
• Interview and qualify new carriers based on skills, service expectations, and cost
• Manage carrier and in-home damage claims, chargebacks, and returns in compliance with company standards
• Develop, manage, and distribute monthly Home Delivery KPIs and reporting to leadership
• Focus on providing excellent service to all business channels and continually improve service in a cost-effective manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees