Operations Manager (Home Care Branch)

Ambercare • Albuquerque, NM

93d

About The Position

This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census.

Requirements

• Bachelor's Degree preferred
• 3 -5 years' experience in health care; some experience in home care, home health, or private duty is preferred
• 2+ years of supervisory/management experience
• Demonstrated ability to drive census/revenue growth and develop business
• Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
• Computer proficiency - MS Office and HRIS
• Organizational skills and ability to meet deadlines in a fast paced environment
• Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area

Responsibilities

• Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
• Assists in census and revenue growth by executing effective service delivery of care plans
• Helps recruitment, orientation, training and retention of branch and office support staff
• Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
• Facilitates team meetings as needed
• Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
• Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
• Develops and executes processes to ensure clients are receiving services as authorized
• Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
• Troubleshoots and resolve customers' concerns and grievances
• Processes payroll and billing as needed
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Benefits

• Medical, Dental and Vision Benefits
• Continued Education
• Quarterly Bonus
• Annual Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree