Operations Manager - Holiday Inn Express on Ft. Johnson, LA an IHG Army Hotel

InterContinental Hotels Group • Fort Polk South, LA

447d

About The Position

The Operations Manager at Holiday Inn Express is responsible for overseeing the daily operations of the hotel to ensure guest satisfaction and maximize profitability. This role includes serving as the General Manager in their absence, managing staff assignments, and implementing departmental strategies and goals. The Operations Manager will also handle financial and operational plans, ensuring compliance with quality standards and fostering positive employee relations.

Requirements

• Bachelor's degree in Hotel Administration, Business Administration, or equivalent.
• Three years hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
• Fluent in English; other languages preferred.

Nice To Haves

• Bilingual skills.
• Multi-property experience.
• Strong housekeeping skills.

Responsibilities

• Assist in managing the day-to-day activities of hotel operations to ensure guest satisfaction and maximize hotel profitability.
• Serve as the General Manager in his/her absence.
• Oversee the day-to-day operations and assignments of the hotel staff.
• Assist the General Manager in the development and communication of departmental strategies and goals.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel.
• Manage hotel operations for front office, revenue, and reservation functions.
• Ensure standards of operation and quality in Food and Beverage services.
• Ensure compliance with quality and brand standards in housekeeping and maintenance functions.
• Foster positive employee relations and reconcile time edits and payroll administration.
• Ensure guest convenience store is stocked and maintained.
• Monitor and report variances against budget, and control labor costs and other expenses.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Comply with federal, state and local laws regarding health, safety and alcohol services.
• Foster positive owner relationships and provide ongoing information and status reports.
• Make recommendations for capital improvements to enhance the assets of the company.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Interact with outside contacts including guests, owners, vendors, and regulatory agencies.
• Perform other duties as assigned.

Benefits

• Great salary and benefits including room discounts and superb training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees