OPERATIONS MANAGER - HAYWARD, CA

Compass Group • Hayward, CA

83d • $80,000 - $85,000

About The Position

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen.

Requirements

• Operations background preferred
• Validated leadership skills with experience leading or mentoring a team
• Ability to troubleshoot and resolve equipment issues efficiently
• Experience with scheduling, ticketing systems, and field service operations

Responsibilities

• Schedule and lead all aspects of completion of service tickets
• Lead install teams responsible for running water lines, connecting, and programming office coffee equipment
• Ensure timely and high-quality service across all assigned tasks
• Maintain accurate inventory of all equipment, including confirming that off-site equipment matches internal records (e.g., One Cup inventory)
• Develop and implement technician training programs
• Communicate with customers regarding service issues, timelines, and resolutions to ensure high satisfaction

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods