Operations Manager Guest Services - Events

GardaWorld • Arlington, TX

108d • $57,500 - $65,000

About The Position

Join us as an Operations Manager - Event Staffing! Previous event and staffing experience is required. Since 2009, BEST Crowd Management has been bringing venues to life, managing everything from front-of-house staff to comprehensive security operations. Our mission is to create unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation. Under the direction of the General Manager / Regional Director, the Operations Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate staff; coach, train the operations workforce to improve individual skills.

Requirements

• Valid Driver's License
• Excellent management skills
• Customer Focus - Maintaining awareness and seeking to meet the needs and wants of internal and external customers
• Excellent communication skills both oral and written
• Leadership Orientation - Actively seeks ways to act as a role model, guide, develop, and mentor others within the Operations Department; Strong team leadership, team building, and facilitation skills
• Initiative - Engages in proactive behavior and looks for new project opportunities
• Adaptability - Responds effectively to changes in situation or information
• Bachelor's degree in related field or equivalent experience
• Minimum of three years of previous operations, service, or field/project management experience
• Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
• Ability to pass a background check

Responsibilities

• Ensure all day-to-day operations are operating within the procedures set forth by the company, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative responsibilities.
• Responsible for creation of staffing estimates, tracking estimated cost vs. actual cost, review of contracts for compliance, supervision of company labor and subcontractors, ensuring accurate payroll, invoices, and timely collections.
• Suggest operation strategies to improve execution and provide additional value in a cost-effective manner; continuously improve the state of account(s) while safeguarding the company.
• Effectively communicate goals to the game-day operations team and maintain accurate records necessary for processing of internal and external reports.
• Proactively communicate with and seek feedback from all customers to continuously improve customer satisfaction; meet with customers regularly to ensure needs are met and share updates with leadership.
• Supervise and coach subordinates to maintain morale, skills proficiency, and productivity; responsibilities include mentoring, coaching, and developing subordinates, planning, assigning, and directing work.
• Responsible for the accurate and timely completion of all payroll records at designated account(s).
• Ensure accurate and timely scheduling of staff, filling all open positions within 96 hours of shift start time at designated account(s).
• Adhere to budgets set forth, including overtime percentages, labor percentages, profit rate, open post rate, and revenue within account(s).
• Be on-call for weekends/evenings, outside of core business hours as needed.
• Travel up to 25% may be required.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree