Operations Manager - Front Desk

Avalon Bay • New York, NY

78d • $55,000 - $80,500

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work. Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished office professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a dedicated and highly organized Operations Manager - Front Desk to oversee the daily operations of the front desk at two of our apartment communities and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort - the future of apartment management starts here!

Requirements

• A high school diploma or equivalency (GED), bachelor's degree preferred
• 1-3 years of multi-family leasing experience or related experience in a hotel, retail or restaurant environment
• 2 or more years of supervisory or training experience required
• Strong leadership and interpersonal skills
• Excellent verbal and written communication skills
• Ability to handle difficult situations with composure and professionalism
• Attention to detail and problem-solving skills
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

Responsibilities

• Maintain a professional and friendly atmosphere at the front desk, greeting and assisting residents with a warm and welcoming demeanor
• Handle resident inquiries, complaints, and special requests in a courteous and timely manner
• Maintain and update front desk procedures and policies
• Oversee a team of concierge in a scheduling and problem solving capacity
• Coordinate with vendors and contractors on community access and special projects
• Organize resident events and community outreach

Benefits

• Comprehensive benefits - health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Employee stock purchase plan
• 20% discount on our incredible apartment homes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees