Operations Manager for Transportation

Makar Hotels And Resorts LMR LLC • Big Sky, MT

80d

About The Position

The Operations Manager for Transportation is an integral member of the Outpost Management team, working alongside the Operations Manager for Front Desk, the Operations Manager for Retail, the Operations Manager for Activities, and the Operations Manager for Community Engagement & Sustainability. Together, the Outpost Managers operate as a unified leadership team—each fully capable of addressing guest needs and ensuring seamless service without deferring to another department. This shared responsibility creates an environment where all Outpost employees are empowered to step in, assist guests directly, and deliver a consistent, elevated level of hospitality. The Operations Manager for Transportation specifically oversees the Ranch’s transportation operations, leading the driver team and coordinating vehicle logistics to ensure safe, efficient, and timely service for guests and employees alike. The ideal candidate brings organizational expertise, calm under pressure, and a hands-on leadership style that balances guest satisfaction with operational excellence. They thrive in a collaborative, guest-focused environment and embody the Ranch’s culture of proactive service, attention to detail, and cross-departmental teamwork.

Requirements

• Minimum 2 years of experience in transportation, logistics, or hospitality leadership.
• Strong organizational and time-management skills with the ability to multitask effectively in a dynamic environment.
• Proven leadership skills with experience supervising and training teams.
• Excellent communication abilities—professional, clear, and solution-oriented.
• Knowledge of vehicle maintenance schedules, fleet management, and transportation safety regulations.
• Ability to make quick, effective decisions while maintaining composure under pressure.
• Valid driver’s license with clean driving record; CDL preferred but not required.
• Comfortable driving in mountain terrain, snow, and icy conditions.

Responsibilities

• Serve as a co-manager of the Outpost alongside other Outpost Managers, ensuring all guest needs are addressed promptly by any Outpost employee, without deferring or redirecting unnecessarily.
• Lead by example in fostering a culture of hospitality, positivity, and cross-departmental collaboration across the Ranch.
• Provide guidance and support to Outpost staff, ensuring consistent service standards and teamwork in guest interactions.
• Ensure your team is trained and responsible for assisting with the coordination and check-in of sleigh ride dinner guests, creating a warm welcome and seamless start to their evening experience.
• Collaborate closely with Food & Beverage, Maintenance, Horse Program, and Housekeeping leadership to resolve guest needs, coordinate operations, and maintain property-wide service excellence.
• Be proactive in observing the overall cleanliness and upkeep of the Ranch, addressing or escalating details such as stocked firewood, tidied outdoor spaces, and snow removal at guest-facing areas.
• Support the Outpost team in daily operations, including guest check-ins, problem resolution, and service recovery.
• Oversee all aspects of Ranch transportation services, ensuring safe, timely, and efficient guest and employee travel.
• Recruit, train, schedule, and manage a team of drivers, fostering professionalism, reliability, and hospitality in every interaction.
• Coordinate vehicle assignments, ensuring proper usage, maintenance, and readiness of the fleet.
• Monitor and enforce safety protocols, compliance with driving regulations, and adherence to Ranch standards.
• Troubleshoot and resolve transportation challenges in real time, maintaining clear communication with drivers, guests, and other managers.
• Develop and maintain logs, records, and tracking systems for vehicle usage, repairs, and driver schedules.
• Collaborate with the Maintenance team to ensure preventive and corrective vehicle maintenance is completed on schedule.
• Analyze transportation operations and data to improve efficiency, reliability, and guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level