Operations Manager, Expert Contributor Experience

Snorkel AI • Redwood City, CA

6d

About The Position

We are looking for a growth-oriented strategy and operations manager to help build and scale the systems that power our EC community and marketplace. In this role, you will help drive the strategy, metrics, and operating models across the EC lifecycle — from onboarding and activation to long-term engagement and retention — while supporting the development of key product and operational capabilities that power our marketplace and project platform.
You will identify gaps in the contributor funnel and platform experience, and partner cross-functionally with Delivery, Product, Engineering, Supply, Marketing, and Analytics to help implement scalable initiatives.
This role blends strategic thinking with hands-on execution and is ideal for someone who enjoys solving complex operational challenges, working across teams to drive initiatives forward, and building the operational foundations that enable the business to scale.

Requirements

• 3+ years of experience in operations, project management, or related roles in a fast-paced environment
• Proven track record of building and optimizing operational processes from the ground up
• Strong analytical and problem-solving skills with experience creating queries and extracting insights from data
• Excellent project and/or program management abilities with attention to detail and follow-through
• Strong communication skills (written, verbal, and visual), and ability to work effectively with cross-functional teams
• Prior experience working with engineering and product teams

Nice To Haves

• Experience in marketplace, consumer lifecycle, or data-driven businesses
• Self-started who thrives in ambiguous environments and can build structure from scratch
• Continuous learner excited to pick up new tools and technologies

Responsibilities

• Partner across the EC Experience team to help operationalize the EC Lifecycle strategy and support key strategic priorities
• Own and drive key operational initiatives and cross-functional programs from planning through execution
• Track progress against goals, proactively identifying risks, dependencies, and blockers and helping coordinate solutions
• Support decision-making by developing analyses and structured insights that inform prioritization and trade-offs
• Take ownership of ambiguous operational problems by structuring analyses, developing recommendations, and driving implementation
• Act as a cross-functional connector across Delivery, Product, Engineering, Supply, Marketing, and Analytics to ensure alignment and effective execution

Benefits

• Snorkel also includes benefits (including medical, dental, vision and 401(k)).
• All offers include equity compensation in the form of employee stock options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees