Operations Manager, Employment & Training Program

Equus Workforce Solutions • Hackensack, NJ

110d • $70,000 - $75,000

About The Position

The Operations Manager will serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals. This role involves providing direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures. The Operations Manager will support the Project Director in executing the strategic and operational vision for workforce programs, functioning as a key support to leadership and not operating independently. Responsibilities include leading staff performance management processes, overseeing daily workflows, and ensuring programmatic compliance with federal, state, and local regulations.

Requirements

• Minimum of 5 years of experience in staff supervision and people management.
• Strong understanding of HR processes, including hiring, onboarding, performance management, employee relations, and compliance.
• Proven ability to lead teams in high-volume, outcome-driven environments with a focus on accountability and service quality.
• Excellent interpersonal, communication, and conflict resolution skills.
• Highly organized, with the ability to manage multiple priorities and meet deadlines.
• Bachelor's degree in Human Resources, Public Administration, Business, or a related field required; Master's degree preferred.

Nice To Haves

• Experience with workforce development programs such as WIOA Title I and WFNJ is a plus, but not required.
• Proficiency in Microsoft Office Suite; familiarity with workforce case management systems (e.g., AOSOS) is a plus.

Responsibilities

• Serve as a staff supervisor, ensuring day-to-day operations run smoothly and staff are supported in meeting performance goals.
• Provide direct, hands-on supervision of frontline staff to ensure accountability, productivity, and adherence to organizational policies and procedures.
• Support the Project Director in executing the strategic and operational vision for workforce programs.
• Lead staff performance management processes, including coaching, evaluations, corrective actions, and professional development planning.
• Oversee daily workflows, task assignments, and service delivery coordination to ensure program goals and contractual benchmarks are consistently met.
• Support HR-related functions in collaboration with leadership and HR staff, including recruitment, onboarding, employee relations, and policy compliance.
• Monitor staff attendance, productivity, and engagement, and implement strategies to enhance team performance and morale.
• Ensure programmatic compliance with federal, state, and local regulations, including documentation, reporting, and audit readiness.
• Collaborate with internal departments and external partners to support service integration and operational efficiency.
• Participate in leadership meetings and contribute to planning discussions by providing insight into staff operations and program execution.
• Maintain a culture of professionalism, inclusion, and continuous improvement across all teams.

Benefits

• Extensive learning opportunities and networking programs.
• Commitment to equity, inclusion, and community impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree