Operations Manager, DOT Shuttles (CDL Required)

SP Plus•Cleveland, OH

10d

About The Position

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsible for running the day-to-day activities of a DOT-regulated shuttle operation including, but not limited to, the supervision of employees, maintaining client relations, and ensuring that company standards are being upheld. Other duties include general accounting, general HR functions (hiring, terminating, and training) and claims review.

Requirements

Qualified candidates must possess excellent verbal and written communication skills.
5+ years of progressive supervisory or management experience in a transportation environment preferred.
Qualified candidates should be proficient with Microsoft Word and Excel.
License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.
DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Responsibilities

Oversee customer relations to ensure that complaints, disagreements or misunderstandings about the shuttle bus operation or service are resolved diplomatically.
Oversee daily shuttle bus operation.
Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required.
Ensure that proper shuttle operations, security, cash control and customer service procedures are being followed by all employees.
Handle all personnel issues and paperwork for hiring, termination and training of support staff.
Supervise shuttle operations in order to ensure that incoming customers are served efficiently and properly.
Monitor maintenance of the operation to ensure that it is clean and maintained according to company policies and procedures.
Handle general accounting duties such as accounts payable, payroll, petty cash, and budgeting.
Monitor and review all damage claims in order to assign responsibility for damages.
Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.