Operations Manager Custodial Services

ABM•Boston, MA

1d•$85,000 - $95,000

About The Position

The Operations Manager is responsible for overseeing custodial operations across assigned accounts, ensuring compliance with client specifications, safety standards, and company policies. This role involves managing and developing janitorial staff, coordinating daily work activities, and maintaining quality control through regular inspections. The Operations Manager will collaborate with Branch and District Managers to optimize labor budgets, address customer concerns, and drive financial performance through cost control and additional service opportunities. Key responsibilities include scheduling, training, supply management, HR documentation, and fostering a positive work environment that supports employee growth. The ideal candidate will possess strong leadership skills, a minimum of three years of managerial experience in a service-oriented environment, and knowledge of OSHA regulations and chemical safety procedures.

Requirements

An associate degree required
Must gave a minimum of 3 years of managerial experience in a service/customer-oriented environment
Experience in cost estimating/pricing work required
Must have working knowledge of OSHA safety regulations and chemical handling/storage procedures.
Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

Responsibilities

Responsible to maintain assigned accounts to customer cleaning specifications.
Responsible for training janitorial staff in proper ABM cleaning techniques and safe practices.
Work with Branch Manager and District Manager to ensure proper safety and HR training has been provided for all employees.
Assist in ordering cleaning and/or paper supplies for each account.
Respond to customer issues as necessary or as directed Branch Manager and District Manager
Submits employee timecards/LMS records to ensure proper wage payment to employee.
Submits employee complete time off request forms to ensure proper benefit payment to employee.
Assist in development of replacement for all lead leadership positions
Lead a team of cleaners engaged in performing custodial work; provide clear direction, training and assistance to employees; coordinates daily work activities not limited to periodic schedules: organize, prioritize and assign work, monitors status of work, inspects completed work and troubleshoots problem situations.
Maintain each account with budgeted labor each month to control costs.
Meet with the building managers and tenants on a daily basis to take requests, work orders, special job, and answer questions.
Perform quality control inspections of each account to include Safety and HR reporting, plus LMS reporting.
Contribute to district/branch financial performance by aggressively seeking tag, sale opportunities; report them to District Manager and Branch Manager.
Provide an environment that will allow subordinates to grow and develop skills for future advancement.
Provide support and leadership in special projects/initiatives as directed by the District or Branch Manager.
Where applicable; maintain working relationship with labor unions.
Review the scope of work and maintain the periodic schedule for each account, including all tag work.
Complete and return all paperwork to the District Manager daily. Example: Payroll, holidays, vacation, sick time, birthday, timecards (e-pay), floating holidays and leave of absent.
Complete and return all Human Resource paperwork on time and according to procedures. Example: Change of address, change of tax forms, terminations, corrective actions and any other HR requests by the associates.
Reports to the building management of all building needs such as late-night requests and repairs needed.
Creates proposals and quotes for special jobs requested by tenants, including getting their approvals in writing.
Schedule all projects, periodic and special work utilizing excel spread sheets created for each BU# and validate all control quality points.
Schedule vacation and holidays for all employees and assure replacements are screened and trained.
Inspect all cleaning operations, ensure quality levels are being met
Participate in all aspects of new employee orientation including all the site training. This includes safety, facility rules, procedures, new cleaning techniques, and equipment usage, service and chemical use.
Manage all faces of the work order process.
Closely work with all building departments.
Coordinate shift operations to ensure coverage and completion.
Order supplies, chemicals, equipment, parts and uniforms for all employees.
Respond to all emergency requests, e-mails and phone calls.