About the position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Manager within PNC's Covenant Administration - Midland organization, you will be based in office within the PNC Midland footprint of Kansas City, Dallas, or Birmingham. As an Operations Manager within the Covenant Administration team, this individual will lead a team responsible for identifying, monitoring and enforcing commercial real estate loan covenants but primarily performing customized and complex financial tests. Monitoring performance and working on individuals' development will be a key responsibility, as well as researching loan documents and problem solving, quality checking the team's work, updating procedures, training, engagement and collaborating with other team managers as well as departments on key processes. The candidate must be comfortable having difficult conversations as the team will escalate issues to the Operations Manager for assistance in identifying resolutions.
Responsibilities
- Executes operating plan and communicates strategy to operations team.
- Responsible for one or more functions across one or more sites.
- Manages supervisors and/or individual contributors.
- Manages and is responsible for achieving desired business results.
- Acts as a senior point of escalation and resolves exceptions.
- May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
- May interact with customers and/or third parties in completing transactions or resolving escalated issues.
- Manages all human resources related activities for direct and indirect reports and maintains employee engagement.
- Provides coaching and development to team members.
- Leads staff meetings, communicates strategy and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers.
- Identifies and influences strategic improvement initiatives and serves as a representative for operations group on projects.
- Develops and/or approves standard operating procedures as appropriate.
- Recommends policy improvements.
- Oversees the control framework for unit(s) of responsibility.
- Reviews reports to identify exceptions, monitor quality and ensure compliance.
- Manages and is accountable for risk mitigation and business resiliency activities.
- Verifies completeness and accuracy of procedures.
- May review transactions and related documents.
- Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
Requirements
- Typically 5+ years of related experience.
- At least 2 years of previous supervisory experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice-to-haves
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
