Operations Manager - Contract Logistics

Rhenus Logistics•Plainfield, IN

About The Position

What You Can Expect: Lead, coach, and develop a high-performing warehouse team, providing ongoing guidance, performance feedback, and growth opportunities to foster a positive and engaged workforce Oversee daily warehouse operations including inbound receiving, put-away, pick, pack, and ship functions to ensure smooth and efficient execution Monitor and manage key performance indicators across quality assurance, inventory control, space utilization, and floor productivity to drive consistent results Manage labor costs and operational expenses, implementing cost-saving initiatives while maintaining service quality and customer satisfaction Ensure all orders are processed and fulfilled accurately and on time, in accordance with contracted service levels and client expectations Develop, implement, and sustain standard operating procedures that support operational goals and meet contractual customer requirements Partner with leadership to identify opportunities for process improvement and implement best practices rooted in continuous improvement methodologies Identify operational errors and inefficiencies, conduct root cause analysis, and sustain corrective actions to prevent recurrence Leverage WMS and operational data to monitor workflow, identify bottlenecks, and make informed decisions that improve throughput and accuracy Support the recruitment, onboarding, and training of new staff, ensuring alignment with operational requirements and budgetary thresholds Collaborate cross-functionally with customer service and other internal teams to ensure seamless communication and execution of client requirements Maintain a clean, safe, and compliant work environment by establishing, enforcing, and continuously improving health and safety standards Drive a culture of accountability and performance by setting clear expectations, recognizing achievements, and addressing gaps constructively Champion our organizational values and culture in every aspect of daily operations, always leading by example What You Bring: 5+ years of operational experience in a 3PL or contract logistics environment, with a proven track record of driving operational excellence Bachelor's degree in a related field or equivalent industry experience highly preferred Demonstrated experience leading continuous improvement initiatives, with working knowledge of Lean, Six Sigma, or similar methodologies Experience with Blue Yonder WMS is considered a strong asset. Strong analytical and problem-solving skills, with the ability to take initiative, think critically, and implement innovative solutions Proven ability to manage multiple priorities in a fast-paced, high-pressure environment with firm deadlines and shifting demands Exceptional attention to detail with a commitment to accuracy across all operational functions Strong interpersonal and communication skills, with the ability to effectively collaborate across cross-functional teams and all levels of management Comfortable working in a diverse, multicultural environment with a people-first mindset Self-motivated and capable of working with minimal supervision while consistently delivering results Flexible and responsive to ad hoc requests and off-hours operational needs as required Willingness to travel domestically and internationally as business needs dictate Committed to upholding company policies, processes, and standards Welcome to Rhenus, where our journey of growth connects with yours. We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. We are on the fast track, ready to unlock untapped potential. At Rhenus, we stand as one global team that thrives on collaboration. Because everyone contributes to our success, we value every voice and embrace every idea. Together, we shape the future of logistics and beyond. Empowered by you. As a logistics service provider, we are the value-added partner for customers all over the world. We analyse highly complex processes along the supply chain and optimise them through individual solutions for procurement, production and distribution. Whatever our customers want to achieve – we stand by their side and pave the way. In our decentrally organised business units, we provide future-orientated services for the logistics of tomorrow. If you have technical problems with your applicant account or if you do wish to withdraw your data, please do not hesitate to contact us via [email protected]

Requirements

5+ years of operational experience in a 3PL or contract logistics environment, with a proven track record of driving operational excellence
Strong analytical and problem-solving skills, with the ability to take initiative, think critically, and implement innovative solutions
Proven ability to manage multiple priorities in a fast-paced, high-pressure environment with firm deadlines and shifting demands
Exceptional attention to detail with a commitment to accuracy across all operational functions
Strong interpersonal and communication skills, with the ability to effectively collaborate across cross-functional teams and all levels of management
Comfortable working in a diverse, multicultural environment with a people-first mindset
Self-motivated and capable of working with minimal supervision while consistently delivering results
Flexible and responsive to ad hoc requests and off-hours operational needs as required
Willingness to travel domestically and internationally as business needs dictate
Committed to upholding company policies, processes, and standards

Nice To Haves

Bachelor's degree in a related field or equivalent industry experience highly preferred
Demonstrated experience leading continuous improvement initiatives, with working knowledge of Lean, Six Sigma, or similar methodologies
Experience with Blue Yonder WMS is considered a strong asset.

Responsibilities

Lead, coach, and develop a high-performing warehouse team, providing ongoing guidance, performance feedback, and growth opportunities to foster a positive and engaged workforce
Oversee daily warehouse operations including inbound receiving, put-away, pick, pack, and ship functions to ensure smooth and efficient execution
Monitor and manage key performance indicators across quality assurance, inventory control, space utilization, and floor productivity to drive consistent results
Manage labor costs and operational expenses, implementing cost-saving initiatives while maintaining service quality and customer satisfaction
Ensure all orders are processed and fulfilled accurately and on time, in accordance with contracted service levels and client expectations
Develop, implement, and sustain standard operating procedures that support operational goals and meet contractual customer requirements
Partner with leadership to identify opportunities for process improvement and implement best practices rooted in continuous improvement methodologies
Identify operational errors and inefficiencies, conduct root cause analysis, and sustain corrective actions to prevent recurrence
Leverage WMS and operational data to monitor workflow, identify bottlenecks, and make informed decisions that improve throughput and accuracy
Support the recruitment, onboarding, and training of new staff, ensuring alignment with operational requirements and budgetary thresholds
Collaborate cross-functionally with customer service and other internal teams to ensure seamless communication and execution of client requirements
Maintain a clean, safe, and compliant work environment by establishing, enforcing, and continuously improving health and safety standards
Drive a culture of accountability and performance by setting clear expectations, recognizing achievements, and addressing gaps constructively
Champion our organizational values and culture in every aspect of daily operations, always leading by example