Operations Manager - Content Moderation - on site in New Braunfels, TX

Taskus • San Antonio, TX

229d

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

Requirements

• Two plus years of managing supervisors in the call center environment.
• One plus year of client management experience (nice to have).
• Bachelor's degree in business administration or management.
• Excellent communication and presentation skills.

Responsibilities

• Manage the day-to-day business operations managing a team of up to 150 FTE; reporting to the Sr. Operations Manager.
• Manage TaskUs client relationships and be the POC on a day-to-day basis, providing updates regarding performance.
• Present in business reviews (weekly, monthly, quarterly, and annually).
• Work closely with team leaders and teammates to ensure they are equipped with the skills and knowledge necessary to succeed.
• Manage shrinkage to meet company goals and expectations (10%).
• Ensure that KPIs are being met consistently and solve business problems through innovation.
• Responsible for interviewing Team Leads and promoting department culture.
• Ensure compliance with current legal requirements applicable to the OSHMS.
• Collaborate in the development of activities for the prevention of work accidents and occupational diseases.
• Ensure the training of workers in the aspects of occupational health and safety.
• Maintain communication with personnel to know their needs in terms of Occupational Safety and Health.
• Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts, or possible environmental impacts.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to a People First culture.
• Opportunities for internal mobility and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree