Operations Manager (Commercial Pest Control)

Sprague Pest Solutions•Tukwila, WA

40d•$84,240 - $87,000

About The Position

Are you ready to take the next step in your leadership journey with a company that’s redefining pest management? Sprague Pest Solutions is looking for a driven, people-focused Operations Manager to share leadership responsibilities for our team in the Metro Seattle area. If you're passionate about coaching others, delivering exceptional service, and making a real impact on public health and safety, this is your opportunity to thrive. Join us in our mission to protect people, property, and food with integrity and innovation. Apply today and be the difference. Pests pose a serious threat to public health and our world’s food supply. Food-borne illnesses as a result of bacteria transmitted by pests sicken millions of people annually. Sprague’s highly trained and dedicated team is driven to design and deliver pest management programs using the latest technology and products to safeguard people, property, and food, and leave the smallest environmental footprint. Working for Sprague means passionately delivering uncompromising service. We focus on our commitment to our clients and ourselves; consistency, accountability, respect; teamwork among co-workers, our clients, and the community; and environmental responsibility in our approach to pest prevention. Position Summary Supervise service personnel and support sales personnel to achieve performance, quality and growth goals. Passionately delivering uncompromising results through the work of others.

Requirements

High school diploma or equivalent
Valid Driver’s License and Satisfactory Motor Vehicle Record
Attention to detail and high standards of work quality
Hunger for knowledge and professional development
Competitive approach to both individual and team performance
Willingness to travel throughout entire service territory
5+ years Satisfactory Motor Vehicle Record
Criminal Background Check: Federal, State, County
Education & Employment Verification
DOT Physical with 5-Panel Drug Screen
Stable job history with experience in a physically demanding job
Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees.

Nice To Haves

3+ years' experience in pest management
2+ years’ experience in managing people and business operations
1+ years’ experience in customer service, retail, food service, or hospitality
Pest control, industrial, or safety certifications
Education and training beyond high school (preferred)
Current pesticide license in all categories (preferred for hire, but will train)

Responsibilities

Train technicians to locate, identify, destroy, control, and repel pests
Review routing and scheduling for improvements to efficiency
Partner with clients and provide support to technicians to resolve service problems, ensure complaints are responded to timely and follow-up steps are taken
Inspect technician's vehicles and route work to ensure standards are met for safety, cleanliness, quality, and service
Work with branch manager, sales personnel, and technicians to prepare client bids for special services, including fumigation and bird work
Interact with customers and provide support to technicians to resolve service problems, ensure client complaints are responded to timely and follow-up steps are taken.
Seek out potential clients, build route density for technician routes, working with technicians and sales to find new prospective clients, and look for ways to add value to existing clients.
Review routing and scheduling for improvements to efficiency.
Perform Quality Assurance audits at client sites.
Coach Service personnel to achieve performance goals.
Communicate and train technicians on new programs, processes and equipment.
Ensure that all assigned routes are completed which may require completing pest prevention service route work to fill in for vacations, vacancies, etc.
Train technicians to locate, identify, destroy, control, and repel pests. Use knowledge of pests’ biology and habits, along with pest management techniques such as applying chemicals, setting traps, operating equipment, and modifying structures to alleviate pest problems.
Assist in maintaining and monitoring inventory of supplies within standards
Complete vehicle inspections of technicians to ensure proper inventory levels of tools, equipment and materials, and ensure equipment is properly maintained and safety requirements are met.
Prepare client bids for special services, including fumigations and bird work.
Work flexible schedule as required to meet client expectations, including weekends and evenings. Occasional overnight travel may be required.
Ensure technicians and self are working in a safe manner and adhering to OSHA, state requirements, and Sprague policies and procedures and maintaining and utilizing required safety equipment when providing pest management services.
Ensure technicians and self-maintain a clean company vehicle, comply with DOT and company guidelines, operate vehicle safely and legally and according to company guidelines and represent Sprague by keeping vehicle clean and in good repair.
Complete paperwork and electronic reporting on PDA accurately and timely. Provide information to Service Center as required, including synching PDA daily.
Ensure technicians and self participate fully in training opportunities provided to enhance knowledge and to meet requirements for licensing.
Ensure technicians and self represent Sprague by wearing clean company uniforms and appropriate footwear, maintaining personal hygiene and facial hair standards at all times.

Benefits

Salary: $84,240-87,000 per year plus annual bonus
A take-home service vehicle with gas card
Company-provided phone, laptop, uniforms, and safety equipment
On-the-job training and licensing
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with tuition assistance and leadership training
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Sick time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan