Operations Manager, Cloud and Infrastructure

Allegion • Carmel, IN

105d

About The Position

The Operations Manager, cloud and infrastructure, is responsible for overseeing the management, optimization, and strategic direction of the organization's IT infrastructure and cloud operations. This role involves leading a team of IT professionals, ensuring the reliability, scalability, and security of technology operations, and aligning IT strategies with business objectives.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field; or equivalent experience.
• 8+ years of experience in IT infrastructure and cloud operations, including at least 3 years in a management role.
• Proven expertise in managing large-scale cloud migrations and global IT operations.
• Strong knowledge of cloud platforms such as AWS, Azure, and GCP, along with automation tools (Terraform, Ansible, CloudFormation, ARM templates).
• Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and orchestration.
• Familiarity with monitoring and logging tools (Elasticsearch, Prometheus, etc.).
• Excellent problem-solving skills, with the ability to work effectively under pressure.
• Strong leadership, communication, and collaboration skills to work across teams and with vendors.
• Demonstrated ability to develop and execute strategic initiatives that enhance infrastructure reliability and security.

Responsibilities

• Lead the management and optimization of Allegion’s global IT infrastructure and cloud operations, ensuring high availability, performance, and security.
• Collaborate with senior leadership to align cloud and infrastructure initiatives with organizational goals and growth strategies.
• Oversee cloud deployment, monitoring, and resource optimization across platforms such as AWS, Azure, and GCP.
• Ensure compliance of cloud governance policies, best practices, and compliance standards.
• Manage vendor relationships, monitor service level agreements (SLAs), and evaluate vendor performance to ensure service quality.
• Lead, mentor, and develop a team of IT operations professionals, fostering a culture of continuous improvement.
• Identify opportunities for technological innovation, automation, and process improvements within cloud and infrastructure services.
• Conduct risk assessments and develop mitigation strategies to minimize operational threats.
• Collaborate on disaster recovery and business continuity planning to ensure resilience of IT operations.
• Manage budgets, track KPIs such as system uptime, project delivery, and team performance, and report on progress to executive leadership.

Benefits

• Health, dental and vision insurance coverage.
• Unlimited Paid Time Off.
• Hybrid work arrangement.
• 401K plan with a 6% company match and no vesting period.
• Health Savings Accounts for healthcare expenses.
• Flexible Spending Accounts for healthcare and/or dependent daycare expenses.
• Short-Term and Long-Term Disability Insurance paid for by Allegion.
• Term life coverage with the option to purchase supplemental coverage.
• Tuition Reimbursement.
• Employee Discounts through Perks at Work.
• Community involvement and opportunities to give back.
• Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees