Operations Manager - Clinical Nutrition (Outpatient)

Children’s Hospital of Philadelphia • Philadelphia, PA

85d • $104,600 - $138,600

About The Position

Responsible for daily clinical and operational activities of Clinical Nutrition services across the continuum of care, including inpatient & outpatient settings. This is achieved via the activities of program planning/development, regulatory readiness and quality monitoring & improvement to ensure delivery of high quality, effective and efficient clinical nutrition services. Employs, supervises, and develops staff supporting clinical nutrition services; prepares budget recommendations; develops, implements and monitors policies and procedures which support the hospital's mission.

Requirements

• Bachelor's Degree Dietetics, foods and nutrition, business administration, public health or related area. Required
• Master's Degree Dietetics, foods and nutrition, business administration, public health or related area. Required
• At least six (6) years Clinical or related experience - Required
• Prior management experience - Preferred
• Prior pediatric experience - Preferred

Nice To Haves

• Comprehensive knowledge and application of medical nutrition therapy in pediatric patients. (Preferred proficiency)
• Ability to communicate effectively verbally and in writing to patients and families, public, staff and physicians. (Required proficiency)
• Ability to organize tasks and work independently. (Required proficiency)
• Ability to plan, organize and direct the work of others. (Required proficiency)
• Proficient with nutrient analysis software, Microsoft Word, Excel and Power Point. (Required proficiency)
• Demonstrated leadership and administrative experience. (Required proficiency)
• Proven ability to meet budget goals. (Required proficiency)
• Demonstrated ability to lead by influence; consistently upholds CHOP leadership competencies, ICARE Values and service standards. (Required proficiency)
• Ability to perform complex mathematical equations related to medical nutrition therapy. (Required proficiency)

Responsibilities

• Works with leader to develop program initiatives to promote & improve the patient and family experience supporting enterprise initiatives.
• Uses data to optimize & oversee scheduling and daily flow of patients in inpatient & outpatient venues including multidisciplinary clinics.
• Develops & monitors appropriate scheduling processes to assure timely access to clinical nutrition services.
• Develops guidelines to ensure appropriate staffing across all venues, including holiday & weekend coverage as needed.
• Effectively & equitable manages staff scheduled time-off requests to balance employee benefits against staffing needs.
• Ensures appropriate staffing levels by monitoring patient volume, staff schedules and productivity and responds appropriately to capacity management initiatives.
• Supports, enforces & interprets enterprise & departmental policy & procedures.
• Drives development of & compliance with policy & procedures.
• Ensures compliance with accrediting agencies and regulatory bodies.
• Provides for ongoing monitoring of department key indicators.
• Facilitates efficient operation of services by maintaining updated team communication tools, scheduling systems, documentation and multidisciplinary communication.
• Leads optimization of the electronic medical record to support efficient operations.
• Works with leader to develop operating and capital budgets in support of organizational targets by stated deadlines.
• Monitors monthly financial performance, provides budget variance explanation & variance resolution.
• Uses data & works with leader to set staff productivity expectations.
• Monitors staff productivity levels and implements service delivery model changes to meet or exceed targets.
• Works with leader to support programmatic growth across inpatient & outpatient services that aligns with enterprise initiatives resulting in increased scale, volume & revenue.
• Identifies and operationalizes expense reductions and improved efficiencies.
• Understands organizational systems & enterprise stakeholders & builds relationships to support business development & nutrition services expansion.
• Works with supervisors to recruit, coach, develop & retain qualified, competent staff.
• Works with supervisors to ensure staff meets regulatory requirements of the position.
• Works with supervisors to ensure appropriate initial orientation & ongoing competency & skills development of staff.
• Creates an environment that fosters teamwork, cooperation, respect & diversity.
• Monitors data & supports the Safety & Quality Specialist in the development of quality improvement initiatives to improve patient care and clinical nutrition services.
• Ensures compliance with all department & enterprise policies, procedures, regulations and accrediting agency requirements.
• Ensures standards of care & conduct are consistent with hospital & regulatory standards.
• Directs the provision of medical nutrition therapy by supervising the activities of Clinical Nutrition staff according to established policies and procedures & practice guidelines.
• Collaborates regularly with Clinical Manager & Safety & Quality Specialist to create & maintain patient care guidelines using evidenced based practice, benchmarking, & quality improvement initiatives.
• Promotes family-centered, interdisciplinary, competency based patient care to ensure patient's nutritional needs are met, to foster interdisciplinary practice and to ensure alignment of Clinical Nutrition operations with the organization.
• Develops & oversees supervisors, ensuring discipline-specific line of site oversight.
• Works with Clinical Manager to ensure standards of care reflect current national guidelines, benchmarking, research & evidence-based practice to promote programmatic growth and academic affiliations.
• Works with Clinical Manager to support clinically based research activities.
• Represents CHOP Clinical Nutrition program through leadership-level participation in hospital committees or initiatives, local or national professional organizations or initiatives, continuing education events and training programs.
• Expected to engage in professional activities to maintain competency and continually advance knowledge in order to provide effective clinical leadership.

Benefits

• Salary Range: $104,600.00 - $138,600.00 Annually
• This job is eligible for an incentive program.
• CHOP is committed to fair and transparent pay practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Master's degree
• Number of Employees: 5,001-10,000 employees