Operations Manager - Chicago, IL / Glendale Heights, IL 60139

DH Pace • Chicago, IL

137d

About The Position

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion. Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence. Operations Management - Whatever your commercial business operational leadership title has been, i.e., Branch Sales Manager, Branch Manager, Operations & Sales Manager, Project Operations Manager or General Manager, if you have an affinity for managing and selling in the service provider industry, apply for Operations Manager at DH Pace Company, Inc. in Glendale Heights, IL. Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in Service work revenues for commercial door systems and entry door systems, to include automatic entry doors, manual entry doors, and commercial doors. If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, you may really enjoy this very hands-on Operations Manager role.

Requirements

• Minimum five (5) years' of leadership experience managing exempt and non-exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service.
• Bachelor's degree and commercial service provider industry experience preferred.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver's license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Responsibilities

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations/process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities.
• Assist with employee/job scheduling and assist with technical/mechanical troubleshooting and problem resolutions.
• Visit local accounts for sales opportunities to increase sales revenues and ensure we are meeting customer expectations.
• Ensure staff perform the required daily tasks in their respective areas with utilization of the company's best practices, policies and procedures.

Benefits

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating Holidays: Up to 2 floating holidays per year.
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree