Operations Manager - Cash Services

GardaWorld•Oakland, CA

About The Position

Provides daily supervision, leadership, coaching and feedback to a department of employees within Cash Vault Services. Ensures unit produces accurate work efficiently and within established time frames.

Requirements

3 – 5 years’ experience leading and supervising a group of production employees.
3 + years’ active experience in a money room or cash operation preferred.
Experience working in a fast paced, repetitive process and secure production environment.
High school diploma or general equivalency diploma required or equivalent work experience.
Familiarity with Microsoft Office products such as Word, Excel, Outlook, and PowerPoint.
Excellent written, verbal, mathematic and comprehension skills.
Ability to give clear oral and written instructions and have the ability to train and lead employees.
Must be able to clearly communicate effectively, both orally and in written documents, with customers, colleagues, and supervisors in person and by radio or telephone, before groups and in interpersonal situations.
Requires a flexible work schedule based on operational needs.
Variable working days and hours based on location, staffing levels and work activities.
Overtime, weekend and holiday work may be required.
Have a full range of motion and ability to stand, walk, sit, stoop, bend, twist, climb, balance, kneel, crouch, crawl, ascend/descend steps, etc., including while carrying objects weighing up to fifty pounds and occasionally lift and/or move up to 100 pounds with assistance.
Have normal day and nighttime vision, corrected or uncorrected.
Have normal hearing, with or without device.
Ability to sit and stand for extended periods of time, up to 6-8 hours a day.
Must have the ability to use hand to finger, handle, or feel: The ability to type, pick pinch or otherwise work primarily with fingers.
Use fingers to key an adding machine, computer keyboard or other data entry device.
The ability to seize, hold, grasp, turn or otherwise work with hand or hands.
The ability to perceive attributes of objects and materials such as size, shape, temperature, or texture, by touching.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Leads and supervises the department’s accurate, timely, and efficient processing of cash, coin, check, mixed deposit, ATM, coin and change-order processing.
Responsible for employees processing deposits on any currency counting equipment including mid-level and high speed sorters.
Attains unit’s assigned financial goals as well as provides support and feedback for attainment of entire site’s financial goals.
Ensures all work within unit is processed within established timeframes.
Reports any deficiencies and corrective action plan to CVS Manager.
Monitors adherence to established error correction response times.
Independently researches complex out-of-balance transactions and provides necessary approvals or notifications.
Ensures compliance with and training on all company policies including state and federal regulations.
Adheres to audit controls to consistently achieve satisfactory audit ratings.
Ensures compliance with and training on customer specific processing requirements and meets all audit expectations.
Provides input to CVS Management team for assigned team members on decisions including salary planning, performance management, hiring and termination recommendations.
Delivers supporting documentation to team members.
Identifies, documents, shares, and implements process improvement opportunities with site management.
Plans weekly schedules for team members, monitors tardiness and attendance, and delivers any HR supported constructive action.
Monitors daily, weekly and monthly productivity standards, holds team members accountable for meeting or exceeding goals, and recognizes success.
Ensures all safety and security procedures are followed by the employees, and reviews film for support.
Provides active coaching, training, and mentoring to achieve these results.
May represent GardaWorld and Cash Vault site on internal and external customer interactions.
May act as CVS Manager in their short term absence.
Recruits and trains new employees.
Ensures CVS Branch meets quality and production standards.
Travel required (varies by location) – 20%.
Performs other duties as required.
Daily coaching, mentoring, and supervision of Production Supervisors.