Operations Manager, Case Management

Acrisure • Bradenton, FL

20h • Remote

About The Position

Acrisure is seeking an Operations Manager, Case Management to lead and support a team of case managers and vendor partners across telephonic and field-based environments. This role is responsible for overseeing clinical case management operations, driving team performance, and ensuring high-quality service delivery aligned with client expectations and regulatory standards. The Operations Manager will play a critical role in mentoring staff, managing workflows, and improving operational processes across the case management function. This position is ideal for a clinical leader with strong workers’ compensation case management experience, proven leadership capabilities, and the ability to manage complex, multi-stakeholder environments.

Requirements

• Workers’ compensation case management experience required
• Proven leadership experience, including direct team management, mentoring, and training responsibilities required
• Strong understanding of case management processes, care coordination, and return to work planning
• Experience working with telephonic and/or field-based case management services
• Strong communication and collaboration skills across diverse stakeholder groups
• Strong problem-solving skills and ability to manage complex situations
• Strong organizational and leadership skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office and ability to learn new systems
• Bilingual skills beneficial
• Must maintain a valid driver’s license with a good driving record and be able to travel as needed
• Degree in Nursing required
• Certification in case management required (such as CCM, A-CCC, CDMS, CMAC, CMC, CRC, CRRN, or COHN)
• Active Registered Nurse (RN) license required

Nice To Haves

• Bilingual skills beneficial
• Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

• Lead, mentor, and develop a team of case managers, promoting accountability, quality, and continuous improvement
• Oversee case management activities, ensuring appropriate assessment, planning, coordination, and evaluation of care plans
• Collaborate with internal teams and external partners including insurance carriers, healthcare providers, employers, attorneys, and injured workers
• Manage vendor partner relationships, including quality oversight, performance feedback, and billing/reporting review
• Serve as an escalation point for complex or sensitive case management issues
• Monitor team performance through key performance indicators and ensure alignment with client and service expectations
• Lead training efforts for case managers and vendor partners, including onboarding, process guidance, and client-specific requirements
• Ensure consistent, timely, and high-quality service delivery across all case management activities
• Provide reporting and updates to stakeholders on performance, outcomes, and operational metrics
• Identify opportunities for process improvement and implement best practices across the team
• Perform additional duties and projects as assigned

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees