Dialog Direct a Qualfon Company-posted about 1 year ago
$60,000 - $60,000/Yr
Full-time • Mid Level
Highland Park, MI
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The Operations Manager for the Call Center is responsible for overseeing the daily operations of a customer service center, ensuring that client-defined metrics are met while maintaining a customer-centric approach. This role requires a flexible schedule, including evenings and weekends, and involves managing staff, analyzing performance metrics, and implementing strategies for improvement.
