Operations Manager/Assistant Manager

Pool Scouts of Huntsville•Huntsville, AL

118d

About The Position

We’re seeking a highly organized and hands-on Service/Repair Manager to oversee daily operations, coordinate field technicians, manage inventory, and ensure exceptional service delivery to our customers. This role requires a balance of operational leadership, technical expertise, and strong communication skills.

Responsibilities

Lead morning meetings with the service crew to review job specifics, confirm technicians have the proper tools, parts, and chemicals for assigned tasks.
Coordinate with office staff to ensure all jobs are properly scheduled and assigned to qualified technicians (Repairs, Diagnostics, Openings, Closings, Green Pools, etc.).
Review Serviceminder tickets for accuracy, including pictures, notes, and chemical pricing.
For smaller operations, assist in the field with high-level jobs and quality control checks as needed.
Conduct daily debriefs with technicians to: Foster communication and support team well-being. Address any job or customer concerns. Identify needs for parts, tools, or materials. Provide notes and guidance for the next day’s schedule.
Serve as the technical point of contact for customers regarding repairs, maintenance, and cleaning services.
Support technicians with troubleshooting assistance throughout the day.
Manage ordering, stocking, and inventory control of parts, tools, and chemicals.
Focus on maintaining availability of high-turnover items while minimizing excess inventory.
Create and schedule proposals, ensuring timely ordering of related parts.
Organize and lead regular training sessions on new chemicals, cleaning methods, tools, materials, and safety protocols.
Conduct performance reviews, providing feedback to drive technician growth and accountability.
Mentor junior technicians, promoting a culture of continuous improvement and professional development.