Operations Manager 3

Encompass Onsite•Newark, NJ

About The Position

Operations Manager 3 NATURE OF WORK Performs professional and technical field audits and directly supervises area managers within an assigned account. Must be knowledge and experienced in floor care including VCT and carpet cleaning. A major focus will be to train and develop managers to perform their duties to company standards, maintain key performance metrics and contractual requirements. Participation in recruitment and selection of candidates will be necessary and coordinated with the Senior Director of Operations. Flexibility to schedules is necessary to respond to fluctuating service needs.

Requirements

Considerable knowledge of loss prevention practices, procedures and techniques used in varied employment situations and equipment operations.
Considerable knowledge of standard safety equipment and safe driving methods applicable to varied types of vehicle operations and work areas
Knowledge of accident claims reporting and investigations
Ability to carry out complex oral and written instructions.
Ability to express ideas clearly and concisely, both verbally and in writing, to groups and individuals
Ability to deal effectively and persuasively with employees, supervisors, managers, vendors and the executive team
Knowledge of OSHA requirements
Ability to learn and follow corrective discipline process
Other duties as assigned
Bi-lingual in English and Spanish/Creole is an advantage but not required.
Valid State-Issued Driver’s license
10 years industry experience
10 years supervisor/manager experience
10 years of P & L knowledge and experience

Responsibilities

Train new managers on all aspects of their jobs and job assignments
Maintain operating plans in assigned account
Maintain accurate records for new hires within the training matrix
Provide written job assignments for all managers assigned
Assist service managers with time keeping in the time keeping system
Place and approve orders through the Coupa supply system
Conduct internal audits reporting findings to service managers weekly
Provide excellent interpersonal skills while interacting with customers
Create standardized work assignments by utilizing self-directed teams, or individual job assignments
Establish Best Practices for equipment use
Perform quality and safety inspections including the facility, buildings and equipment, and submit documented reports
Interpret and implement quality assurance standards
Provide excellent leadership to assigned managers
Possess knowledge of applicable computer skills and smartphone usage for emailing, and placing orders, etc.
Familiarity of all equipment and supplies required to perform assigned tasks
Other duties as assigned