Mercury is seeking an Operations Manager (Squad Leader) to expand and optimize our 24/7 omnichannel client services in current and new geographies. As a Squad Leader, you will hire, train, and lead a team of logistics experts focused on providing a world-class shipping experience for our customers. You will understand our client’s evolving needs deeply and build processes and mechanisms to ensure success. You will provide strong leadership and strategic vision to client success to optimize capacity planning, boost agent knowledge and tools to streamline internal and client-facing workflows. You will influence the overall impression and trust that clients have in our service. Come build the future of frustration-free logistics with us. At Mercury, we are on a mission to provide the most seamless and worry-free logistics services in the world for every type of shipping so our customers in the Life Sciences and Healthcare industries can focus on what matters most to them. Our company’s growth focus is strategic and deliberative, and we live the values of: Customers First, Extreme Ownership, Relentless Improvement, Humility, Band-aids and Stiches. To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for leadership, ownership, accountability, and to make a rapid impact and contribution to a company in its hyper-growth state, Mercury is the place for you!
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Job Type
Full-time
Career Level
Manager
Education Level
Bachelor's degree
Number of Employees
501-1,000 employees