Operations Management Trainee

Ryder Supply Chain Solutions-posted 3 months ago
$48,000 - $51,000/Yr
Full-time • Entry Level
Grand Rapids, MI
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The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction.
  • Manage running costs and maintenance overheads.
  • Ensure policy and processes are followed to optimize running costs and maintenance overhead.
  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
  • Bachelor's degree required.
  • One (1) year or more customer service with issues resolution experience preferred.
  • Detail oriented with excellent follow-up practices.
  • Strong verbal and written communication skills.
  • Instills commitment to organizational goals.
  • Capable of multi-tasking, highly organized, with excellent time management skills.
  • Able to prioritize work.
  • Flexibility to operate and self-driven to excel in a fast-paced environment.
  • Strong mechanical skills.
  • Effective interpersonal skills.
  • Excellent influencing skills.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
  • Ability to work independently and as a member of a team.
  • Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
  • Basic understanding of Business Finance, controls and metrics beginner required.
  • Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
  • Paid time off for vacation, illness, bereavement, family and parental leave.
  • Tax-advantaged 401(k) retirement savings plan.
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