Operations Management Trainee

Ryder System Inc. • Moonachie, NJ

51d • $50,000 - $55,000

About The Position

At Ryder, our most important competitive advantage is our people.  _CULTURE- INTEGRITY- FAMILY_ . As an Operations Trainee, you'll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit.  In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background.  _We allow you to carve out your own career path and promote from within_ , based on performance. The ideal path of progression in this role is an Ops Supervisor. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place.  Competitive pay & fast growth, full benefits package, 401k employer match, and a discount on shares! YOUR JOB SEARCH ENDS HERE.

Requirements

• Detail oriented with excellent follow-up practices
• Strong verbal and written communication skills
• Instills commitment to organizational goals
• Capable of multi-tasking, highly organized, with excellent time management skills
• Able to prioritize work
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Strong mechanical skills
• Effective interpersonal skills
• Excellent influencing skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Bachelor's degree required Related field

Nice To Haves

• Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred
• Five (5) years or more Prior leadership experience preferred

Responsibilities

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased customer satisfaction
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility
• Relocation within the business unit at the conclusion of the training program is required
• Performs other duties as assigned.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Rental and Leasing Services
• Number of Employees: 5,001-10,000 employees