Operations Management Trainee

Ryder System-posted 3 months ago
$50,000 - $55,000/Yr
Full-time • Entry Level
Grand Rapids, MI
5,001-10,000 employees
Rental and Leasing Services
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The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
  • Partner with Sales staff on customer calls for new business and increased customer satisfaction.
  • Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
  • Bachelor's Degree, Required.
  • 1 year or more in customer service with issues resolution experience, Preferred.
  • Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
  • Basic understanding of Business Finance, controls and metrics Beginner, Required.
  • Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options.
  • Paid time off for vacation, illness, bereavement, family and parental leave.
  • Tax-advantaged 401(k) retirement savings plan.
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