Operations Management Executive Director

Sevita • Detroit, MI

80d

About The Position

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans. As Executive Director of Operations Management, you will be responsible for operational management at the state level, overseeing either a portion of a state, an entire state, or a grouping of states, typically producing $30 million or more in annual revenue.

Requirements

• Bachelor's degree; Master’s degree in Business or Human Services preferred.
• Twelve to fifteen years of related experience with significant management experience in the human services industry.
• Additional education or experience where required by regulatory authority.
• QMRP, QDDP, or QIDP certification preferred.
• Self-motivated and detail-oriented with ability to multi-task.
• Demonstrated skills with motivating team and driving results to meet goals.
• Strong leadership skills with an ability to influence others and drive change.

Nice To Haves

• Other licensure or certification where required by regulatory authority.

Responsibilities

• Oversee systems for implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served.
• Implement quality improvement standards and practices; work with the Quality Improvement Vice President and direct the Quality Improvement Director in developing and implementing multi-state strategies to manage and improve quality.
• Organize licensing compliance including Compliance Plan implementation and timely and accurate documentation; maintain confidentiality and adherence to individual rights standards.
• Develop strategies to maintain and foster positive relationships with individuals receiving services, families, guardians, case managers, and payers.
• Administer satisfaction surveys and implement improvement plans and the stakeholder communication plan.
• Oversee execution of incident management protocol; manage timely incident reporting and response to higher-level incidents.
• Implement system to assure protection of individuals’ funds and property, ensuring safety and accuracy.
• Oversee implementation of health and safety programs as well as medication administration and dietary planning.
• Manage relationships and communications with the general community, neighbors, government, competitors, and other outside organizations.
• Oversee implementation of human resource practices including recruitment, retention, training, scheduling, payroll processing, record keeping, and management of employees.
• Oversee strategic and blueprint planning to grow business across multiple states; incorporate growth and budgetary planning.
• Oversee billing to ensure accuracy and compliance in practices and documentation; monitor utilization between authorization, provision of service, and billing.
• Oversee system to maintain facilities, grounds, furnishings, and equipment in good repair and working order.

Benefits

• Competitive compensation/benefits package.
• 401(k) with company match.
• Paid time off and holiday pay.
• Job security with nationwide career development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees