Operations Logistics Specialist, Associate (Call Center)

University of Pittsburgh Medical Center • Pittsburgh, PA

404d • Remote

About The Position

The Operations Logistics Specialist Associate at UPMC is responsible for managing incoming operational needs related to Facilities, Engineering, and Maintenance across various UPMC locations. This role serves as a primary contact for routine and emergency requests, ensuring data consistency and timely resolution while promoting safety and satisfaction for patients, staff, and visitors. The position offers a hybrid work model after training and goal completion.

Requirements

• High School Diploma or equivalent is required.
• One (1) year experience working in a call center or collaborative office setting required.
• Advanced technological skills and proficiency in Microsoft Office programs with a typing ability greater than 45 wpm required.
• Demonstrable analytical skills with the ability to think quickly and respond appropriately under stressful and/or emergency situations while preserving data integrity and process execution is required.
• Must possess a combination of compassion, decision making, and teamwork skills; ability to multi-task and communicate efficiently and effectively via telephone and online chat in a fast-paced environment.

Nice To Haves

• Knowledge related to basic maintenance and facilities operations preferred.

Responsibilities

• Act as the primary facilities operations contact to handle routine and emergency customer requests, following established CMMS data and process standardization and Best Practice protocols.
• Provide CMMS and technical support to front-line facilities maintenance staff for data entry, work request inquiries, and staff availability.
• Ensure operational safety and integrity by fielding internal and external facilities emergencies, including vertical transportation failures, pneumatic tube system failures, system alarms, and utility outages.
• Preserve CMMS work order data integrity to enable time charge accuracy, labor productivity, track asset downtime, and capture cost recovery information.
• Maintain constant and detailed communication with a hybrid team of on-site and remote co-workers to ensure accurate and timely response to operational needs.
• Exhibit professionalism, flexibility, and conscientiousness in every customer interaction to foster an environment that reflects UPMC's core values and promotes patient safety and satisfaction.

Benefits

• Opportunity for on site, hybrid, or fully remote work available.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED