Operations Leader

Chick-fil-A•Winter Garden, FL

34d

About The Position

We are recruiting our next Chick-fil-A Operations and Hospitality Leader. An Ops Leader is responsible for oversight of all shift operations, leading and coaching team members to success, and ensuring an outstanding guest dining experience. Leaders are expected to be able to support business hours and to lead operations through a combination of opening, mid, and closing shifts. Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. This is an operational leadership position - 100% of leadership efforts are focused around leading the business operationally to exceed Chick-fil-A standards and guest expectations.

Requirements

Full-time Position: Must be able to work flexible hours in order to meet business operations demands and operating hours. Leadership demands and business execution from open to close as well as some non-operational requirements on Sunday.
Language: Proficient in English, preferred bilingual (Spanish, or others).
Education: High School Graduate preferred two years of post-high school education or equivalent or Bachelor's degree or above.
Must be hard-working, team-oriented, friendly, honest and have great customer service skills.
Reliable transportation with a current driver's license is required
Be authorized to work in the United States
Be at least 18 years old
Must have a High School diploma or equivalent
SERV Safe Manager Certificate Preferred
Be available to work any time including Saturdays - time off can be given for special requests
Have at least one-year previous restaurant management or leadership experience is preferred.
Excellent verbal and written communication skills
Must be able to stand for prolonged periods of time for up to 90% of the shift.
Must be able to lift a minimum of 25 pounds and up to 75 pounds in a repetitive motion as needed.

Responsibilities

Lead, direct and coach 15-20 team members in order to ensure the safe and proper execution of all shift tasks.
Financial accountability of transactions, funds deposits and safeguarding of daily revenues and finances.
Successfully execute the Think - Plan - Communicate - Execute - Follow-up leadership functions and strategy.
Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
Delivering meals to guests at their table or to a designated pick-up area and providing excellent customer service at all times.
Maintain cleanliness of your work area and the dining room, parking lot, and restrooms.
Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
Making deliveries
Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone
Maintain food safety and cleanliness standards
Open and/or close the restaurant leading the shift as a key holder